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Returns & Exchanges

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us 3 days upon receipt. If you receive a damaged, defective or incorrect item feel free to contact us for possible rectification.

If you wish to return an item, we provide 14 days of cancellation, valid from the day you receive the item. Please note that you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 20 days. Credit card orders will receive refunds in the form of a credit back to the original account. Payment will be returned upon receipt of the item. The transaction will be processed as soon as possible.

Please be aware that lighting is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Shipping charges are not refundable. We do not accept any returns or exchanges on custom or special ordered items.

Returns are accepted only at Niclas Jørgensen APS, warehouse in Italy; they are not accepted at our showrooms or our company headquarter. For help with the return process contact



Any manufacturing faults in items supplied by Niclas Jørgensen APS, must be invoked within 12 months after you have discovered the error. It is your duty to specify and, upon request, show how the error or defect is expressed. You can only complain about errors that appear within 1 year after the item has been delivered.

Risk of Loss

All items purchased from Niclas Jørgensen APS, are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


In-stock items will be shipped within 7 business days unless otherwise noted by Niclas Jørgensen APS.

Cleaning Instructions

Before cleaning, lighting fixtures must be turned off and unplugged from main electricity. While cleaning them please be extremely careful and use the white cotton gloves provided in the product box. Use a lightly damp soft dust cloth and gently go over marks until clean. Dry it afterwards with a soft dust cloth. Make sure the product is completely dry before switching the electricity on.

Opaline glass: remove the opaline glass sphere from the product. Using a lightly damp cloth, clean only the outside of the sphere and dry it with a dry soft dust cloth. Only put the glass sphere back on the product once it is fully dry.


Unless otherwise indicated, all materials on these pages are copyrighted. No part of these pages, either text or images may be used for any purpose other than personal use, unless given explicit authorization by Niclas Jørgensen APS. Therefore, reproduction, modification, storage in a retrieval system or retransmission, in any form or by any means, electronic, mechanical, or otherwise, for reasons other than personal use, is strictly prohibited without prior written permission Niclas Jørgensen APS is not responsible for the contents of any linked website